We value your feedback, questions, and concerns. Please feel free to reach out to us through any of the following channels. Our team is here to assist you.

General Inquiries

For general inquiries, support requests, or information about our services, please contact us:

• Email: [email protected]
• Phone: +91 63615 62262
• Website Contact Form: https://arentzo.com/contact

Company Information

• Company Name: VELORIA TECH (OPC) PRIVATE LIMITED
• Registered Address: 12-132, Main Road, Pedda Devaram Padu, Ammanabrolu, Ongole Mandal, Prakasham, 523180, Andhra Pradesh, India
• Country: India

Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address your concerns and complaints.

Grievance Officer Contact Information

• Grievance Officer: VELORIA TECH (OPC) PRIVATE LIMITED
• Email: [email protected]
• Address: 12-132, Main Road, Pedda Devaram Padu, Ammanabrolu, Ongole Mandal, Prakasham, 523180, Andhra Pradesh, India
• Response Time: We will acknowledge your grievance within 24 hours and resolve it within 15 days of receipt.

How to File a Grievance

To file a grievance, please send an email to [email protected] with the subject line "Grievance" and include the following information:

• Your full name and contact information
• Your account details (if applicable)
• A clear description of your grievance or complaint
• Any relevant documentation or evidence
• The date and time of the incident (if applicable)

Privacy and Data Protection Inquiries

For questions, concerns, or requests related to privacy, data protection, or your personal information, please contact us:

• Email: [email protected]
• Subject Line:Please include "Privacy Inquiry" or "Data Protection Request" in the subject line

For detailed information about how we handle your personal data, please refer to our Privacy Policy.

Your Privacy Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt-out of marketing communications
• Request data portability
• Lodge a complaint with data protection authorities

To exercise any of these rights, please contact us at [email protected] with the appropriate subject line.

Legal and Compliance Inquiries

For legal matters, compliance questions, or regulatory inquiries, please contact us:

• Email: [email protected]
• Subject Line:Please include "Legal Inquiry" in the subject line

Business and Partnership Inquiries

For business partnerships, collaborations, or commercial inquiries, please contact us:

• Email: [email protected]
• Subject Line:Please include "Business Inquiry" in the subject line

Media and Press Inquiries

For media inquiries, press releases, or interview requests, please contact us:

• Email: [email protected]
• Subject Line:Please include "Media Inquiry" in the subject line

Response Times

We strive to respond to all inquiries promptly:

• General Inquiries: Within 24-48 hours
• Support Requests: Within 24 hours
• Grievances: Acknowledgment within 24 hours, resolution within 15 days
• Privacy Requests: Within 30-45 days (as required by applicable law)
• Legal Inquiries: Within 3-5 business days

Operating Hours

Our customer support team is available:

• Days: Monday through Saturday
• Hours: 9:00 AM to 6:00 PM IST (Indian Standard Time)
• Emergency Support:For urgent matters, please call our phone number or send an email marked "URGENT" in the subject line

In-App Support

You can also reach out to us directly through the Arentzo mobile application:

• Use the in-app messaging feature to contact our support team
• Access the Help & Support section in your account settings
• Report issues or provide feedback through the app

Social Media

You can also connect with us on social media platforms (if available):

• Follow us for updates, announcements, and news
• Send us direct messages for support inquiries
• Engage with our community and share your feedback

Please note that for official inquiries, complaints, or legal matters, we recommend using the email addresses provided above rather than social media channels.

Feedback and Suggestions

We welcome your feedback, suggestions, and ideas for improving our platform. Please share your thoughts with us:

• Email: [email protected]
• Subject Line:Please include "Feedback" or "Suggestion" in the subject line
• In-App: Use the feedback feature in the application

Your feedback helps us improve our service and create a better experience for all users.

Frequently Asked Questions (FAQ)

Before contacting us, you may find answers to common questions in our Help Center. Please check our website or mobile application for frequently asked questions and answers.

Language Support

We primarily communicate in English and Hindi. If you prefer to communicate in another language, please let us know, and we will do our best to accommodate your request.

Important Notes

• Security: For your security, please do not share sensitive information such as passwords, payment card details, or other confidential information through email or phone unless you are certain you are communicating with our official representatives.
• Verification: Our team will never ask for your password or request payment through unofficial channels. If you receive any suspicious communications, please report them to us immediately.
• Documentation: When contacting us about specific issues, please provide relevant documentation, screenshots, or transaction details to help us assist you more effectively.

Mailing Address

If you need to send us physical mail or documents, please use the following address:

VELORIA TECH (OPC) PRIVATE LIMITED
12-132, Main Road, Pedda Devaram Padu
Ammanabrolu, Ongole Mandal
Prakasham, 523180
Andhra Pradesh, India

Thank You

Thank you for choosing Arentzo. We appreciate your trust in our platform and are committed to providing you with excellent customer service. We look forward to hearing from you and assisting you with any questions or concerns you may have.

For more information about our company, please visit our About Us page.